The Oberoi Madinah
Privacy Policy

Last Updated: 24-07-2026

At The Oberoi Madinah, we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We may collect the following:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Nationality / ID information (when required by local laws)

  • Payment information (processed securely through third-party gateways)

Booking Information

  • The Oberoi Madinah

  • Check-in and check-out dates

  • Guest details

  • Room preferences

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and confirm your bookings

  • Communicate booking updates or support requests

  • Improve our website and user experience

  • Process secure payments

  • Prevent fraud or unauthorized activities

  • Comply with legal requirements

3. Sharing Your Information

We only share information with:

  • Partner hotels to confirm your booking

  • Payment processors (Stripe, PayPal, etc.)

  • Service providers such as hosting, analytics, and customer support tools

  • Legal authorities if required by law

We do not sell or trade your personal information.

4. Data Security

We use industry-standard security measures including:

  • SSL encryption

  • Secure payment gateways

  • Restricted data access

  • Regular system audits

However, no system is 100% secure; users are encouraged to protect their login details.

5. Cookies

The Oberoi Madinah uses cookies to:

  • Remember user preferences

  • Improve browsing experience

  • Analyze site performance

You may disable cookies in your browser, but some features may not work properly.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (where applicable)

  • Withdraw consent

  • Opt-out of marketing messages

To make a request, contact: [Your Support Email]

7. Third-Party Links

Our platform may include links to external websites.
We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated date will always be shown at the top of the page.

9. Contact Us

For any questions regarding privacy, contact:
madinah@oberoihotels.com